Frequently Asked Questions
FAQ
Most frequent questions and answers
What is a Pawn?
What is an Extension?
Will I lose my merchandise?
The majority of our customers pay off their pawn loans and pick up their merchandise. If a customer chooses not to repay the loan, the merchandise for the loan is forfeited. We will also purchase items of value if you do not want to get a pawn loan.
How do you determine an item’s value?
We base pawn loan amounts on the value of your item, its current condition, and our ability to sell the item. We use all the research tools we have at our disposal to determine an item’s value and get you the most money we can.
How do you determine the value of jewelry?
When jewelry is the collateral we test the precious metals and diamonds to determine its worth. The diamond testing includes a visual inspection using a jeweler’s loupe, weighing the item, sizing any stones, and noting the cut/color/clarity of each. We test the metal using a special acid that determines the karat of gold. This is done to ensure a clean test so there are no false readings on your item that may detract from what we can loan you.
How do you determine the price of Gold?
The price of gold is based on market values, the price for which is routinely reviewed and updated. Prices can vary greatly as the loan amount for 24K gold is significantly higher than that of 14K gold.
Can you give over the phone quotes?
Unfortunately, we cannot give quotes over the phone because loan amounts vary greatly depending on the condition of an item.
